Latest Trends in NLP: 4 Key Takeaways from BotTO

Jason Brenier, our VP of Strategy, recently moderated a panel discussion on the latest trends in NLP at BotTO with Justina Petraitytė, Data Scientist and Developer Advocate for Conversational AI…

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Episode 96: The Source of Truth in Sales: Conversations with Roy Raanani

Wouldn’t everyone like to clone their most successful sales reps? While we can’t do that (yet), what if you could analyze their conversations to understand what it is that makes…

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Earlier this year, Google Duplex garnered lots of attention when it shared its demo of an interaction between a very life-like bot and a human...

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Building Conversational AI Teams

Building Conversational AI Teams Editor’s note: This page is a summary of our playbook – Building Conversational AI Teams. You can download the pdf below....

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After spending the past six months traveling across North America and talking to dozens of companies, Jason Brenier, our VP of Strategy, got clear insights...

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If you follow the conversational AI space, you’ve likely read an article or two proclaiming “Chatbots are dead!” If you’ve read my overview of conversational...

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getting started with conversational AI

Your Guide to Getting Started With Conversational AI

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Now that I’ve covered how to put together an initial conversational AI team, let’s get into the nuts and bolts of developing your first project....

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Arte Merritt

With analytics you can learn some pretty interesting, and even strange, things about the people using your chatbot. The challenge is figuring out the best...

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conversational AI components

There’s a lot of buzz about conversational AI, and with good reason. As human beings, we feel at ease in natural language conversations. Now that...

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conversational AI

What Is Conversational AI?

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Have you ever stopped to think about how inefficient business communication can be? I recently had the common but infuriating experience of trying to change...

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Afsaneh Fazly

In the not too distant future, talking machines will become a part of our everyday life. After all, we’re already talking to Siri, Google Home,...

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Jason Brenier

In 2017, conversational experiences became a part of our vernacular. Google Home and Amazon Echo are just some of the tools that most of us...

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Episode 65: My Chatbot Is Better Than Yours

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There are hundreds of thousands of chatbots out there, but they aren’t all created equally. In this episode, Jon Prial welcomes Amanda Robinson, who leads...

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Nandini Stocker

People have been talking to each other for millennia. But we’ve only been talking to machines for a very short time. In this episode, Jon...

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Andy Mauro

Conversational marketing is an emerging field that’s focused on using chatbots to find better ways to engage with your customers and manage your brand. In...

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9 Principles of Conversational AI

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Download: 9 Principles of Conversational AI How to achieve personal interactions with your customers at scale. Conversational AI is about using messaging apps, speech-based assistants...

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Conversational AI: A Market Overview

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Download: Conversational AI: A Market Overview A high-level look at the opportunities that conversational AI presents. More than 2 billion people currently use text- and...

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The 9 Principles of Conversational AI [Presentation]

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Conversational AI is about using messaging apps, speech-based assistants and chatbots to automate communication at scale. It’s an opportunity to create natural, highly personalized experiences...

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Tyler Schnoebelen

Linguistics is a fascinating and very fundamental part of natural language processing and conversational AI. In this episode, Jon Prial talks with Tyler Schnoebelen. Tyler,...

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Can Your Chatbot Pass These 7 Tests?

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Messaging and voice-based conversational interfaces can provide enormous value to businesses by creating engaging user experiences that will reach wider audiences, increase loyalty and drive...

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They say that no one cares about banking, but that everyone cares about their financial well-being. And while that’s probably true, it also creates a...

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Hundreds of millions of people use Facebook Messenger, Kik, WhatsApp and other messaging platforms to communicate with their friends and family every day. Millions more...

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Key Conversational AI Trends [Presentation]

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You’ve heard about Conversational AI. But do you know what the trends are that’s driving it? In this SlideShare, we provide a high-level overview of...

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Editor’s note: The following is an excerpt from the Georgian Partners white paper, “Conversational AI: A Market Overview“ Industry predictions for the rise of artificial...

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Doug Marinaro

Small businesses need to be able to communicate efficiently with their customers. Increasingly, however, those customers don’t want to be called or emailed, and they...

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Cédric Jeannot

Episode 46: Security and Messaging in Asia

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It’s no secret that Asia is leading the world in messaging with platforms like WeChat and Line. Yet when it comes to security, it’s a...

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Saif Mohammad

Face-to-face communication is increasingly being supplanted by messaging that’s typically much shorter in nature and often happens without any context. For the machines given the...

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automating chatbots

There are many benefits to automating your conversational business applications. These include nearly unlimited scalability with very low marginal costs, consistent interactions, deep personalization, and...

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conversational intelligence

Although there’s enormous interest (and hype) around chatbots these days, sadly most people’s first taste of using them can be underwhelming. The problem is that...

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conversational business

An Overview of Conversational AI

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Over the past few years we’ve seen the rapid adoption of messaging platforms such as WhatsApp and WeChat. Consumers are increasingly using these platforms in...

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Did you know that more people use and interact with messaging platforms like WhatsApp and Snapchat than they do with social media apps? The question...

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6 Ways To Avoid a Chatbot Apocalypse in 2017

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I’m hoping that 2017 doesn’t become the year of the chatbot apocalypse. Not an out-of-control-AI-taking-over-the-world variety of apocalypse, but rather an end-of-species event caused by...

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Andy Mauro

At Georgian Partners’ recent annual portfolio conference, Jason Brenier hosted a panel discussion with a variety of experts representing the full range of the conversational...

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Jason Brenier

Conversational interfaces, chatbots and natural language processing are all integral parts of what we like to call conversational AI. In this episode, Ben Wilde interviews...

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Episode 30: Are Chatbots the New Apps?

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AI-powered chatbots are becoming increasingly pervasive. As they become more and more sophisticated, they’re starting to provide real value by making our lives easier. In...

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messaging apps

Around the world, three billion people — roughly 40 percent of the population — currently have access to the Internet. Among other things, they use...

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Mark Organ

Episode 26: The Role of Messaging Apps in Advocate Marketing

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Your peers often influence your purchasing decisions. When they like something, you’re more inclined to buy it. When they don’t, you’re less likely to do...

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To be successful, today’s brands need to publish content. And plenty of it. The idea is to offer customers useful information while at the same...

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A Primer on Messaging for Publishers

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Follow your audience. Over the next five years, another two billion people will join the internet but experience it in a very different way than...

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Jason Brenier

Natural language processing (NLP) is a growing application of artificial intelligence. It can bring tremendous value to your client interactions and take your company down...

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Eytan Oren

When most of us think of messaging, we think of talking to friends and family using apps like Snapchat, WhatsApp, or Line. But a growing...

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Cloud, Mobile, Big Data… What’s Next?

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The past decade has seen a period of extraordinary innovation in business software. During that time, three major waves of disruption have rolled through the...

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