9 Principles of Conversational AI
How to achieve personal interactions with your customers at scale.
Conversational AI is about using messaging apps, speech-based assistants and chatbots to automate communication at scale. It’s an opportunity to create natural, highly personalized experiences for your customers on the platforms they’re already using. It’s also something many of them have already come to expect.
But conversational business isn’t easy. Pulling off seamless, synchronous conversations with your customers across whatever channels they’re using is a tall order. To help, this paper:
- Introduces the 9 principles of conversational AI
- Gives you a framework for getting started and avoiding common mistakes
- Provides a maturity model so that you can measure your progress
- Includes a case study that puts ideas into context
Start learning about conversational AI, why it matters and how to build it into your business.